Last updated: 9 November 2026

About this policy

This policy explains how Burst Health Pharmacy ("we", "us", "our") handles your personal information, including your health information, when you use bursthealthpharmacy.com.au and our pharmacy services.

We are a compounding pharmacy at 3/119 The Crescent, Fairfield NSW 2165. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles. As a health service provider in NSW, we also follow the Health Records and Information Privacy Act 2002 (NSW).

The personal information we collect

Information you give us

• Your name, date of birth, contact details and delivery address.
• Your prescriptions and the health information we need to prepare and supply your medicine safely, such as your medical history, allergies and other medicines you take.
• Records of the medicines we dispense to you and your orders.
• Messages you send us through our contact form, by phone or by live chat.
• Your payment details, which are processed by our payment providers.

Information collected when you use our website

• The type of device, operating system and browser you use, your IP address and time zone setting.
• The pages you visit, the products you view, how long you stay and how you move around the site.

Information from other people

We receive prescriptions and related health information from the doctors, nurse practitioners and other health professionals who prescribe for you, including through Burst Health's telehealth service. We may also receive information from our payment and delivery providers.

Health information

Health information is sensitive information under the Privacy Act. We collect it with your consent, or from your prescriber, when we need it to prepare and supply your medicine.

Staying anonymous

You can browse our website and ask general questions without telling us who you are. To dispense your medicine, we need your real name and details, because your prescription must be in your name. If you do not give us the information we ask for, we may not be able to supply your medicine.

How we use your information

• To check, prepare and dispense your medicine.
• To contact you or your prescriber about your medicine.
• To deliver your order.
• To process your payments.
• To answer your questions and provide customer support.
• To send you marketing, only if you have agreed to receive it.
• To improve our website and see which of our ads bring new and returning customers.
• To meet our legal obligations, including keeping dispensing records.

Who we share your information with

We only share the information each provider needs to do its job.

• The doctors, nurse practitioners and other health professionals involved in your care.
• Burst Health, when your prescription comes through its telehealth service.
• Australia Post and other delivery companies, to deliver your order.
• Payment providers, to process your payments.
• Tidio, to run our live chat.
• Shopify, which hosts our website and online store.

We also use website analytics and advertising tools, listed in the next section.

We may also share your information when the law requires it, to prevent fraud, or if our business or its assets are sold to another business.

We never sell your personal information.

Cookies, pixels and similar tools

Cookies are small files stored on your device. Pixels are small pieces of code on our pages that send information to another company's server.

Strictly necessary cookies keep the website working, for example to hold items in your cart. These are always on.

We also use analytics and advertising tools. They help us understand how people use our website and which of our ads bring new and returning customers. These tools load when you visit our website.

The analytics and advertising tools we use are:

• Google Analytics, Google Ads and Google Merchant Center
• Meta (Facebook and Instagram), including through the Pixelfy app
• Microsoft Advertising (Bing)
• Reddit
• TikTok and Snapchat, through the Multi Pixels app
• HubSpot
• Spotify
• Drip
• ClickCease, which protects our ads from fake clicks

When these tools load, they can receive the address and title of the page you are on, together with an identifier for your browser. A page address can show the kind of medicine you are looking at.

You can block or delete cookies in your browser settings, and you can turn off personalised ads in your Google, Meta and other accounts. If you block all cookies, some parts of our website may not work.

Sending information overseas

Some of our providers store or process information outside Australia. These providers are based in countries including the United States, Canada and countries of the European Union.

We take reasonable steps to make sure that providers outside Australia handle your information in line with the Australian Privacy Principles.

How we protect and keep your information

We store your information on secure systems, including systems run by our service providers such as Shopify, and limit access to the staff who need it. Payments are encrypted.

If a data breach is likely to cause you serious harm, we will tell you and the OAIC, as the law requires.

We keep dispensing records for as long as the law requires. We delete or de-identify other personal information when we no longer need it.

Marketing

We only send you marketing if you have agreed to receive it. You can stop at any time by using the unsubscribe link in any email or by contacting us.

Accessing and correcting your information

You can ask to see the personal information we hold about you, or to correct it, by contacting us. We will check your identity first, and we will respond within 30 days.

If we cannot give you access or make a correction, we will tell you why in writing.

Making a complaint

If you think we have mishandled your personal information, please contact us with the details. We will let you know we have received your complaint within 7 days and give you our response within 30 days.

If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992. You can also complain to the NSW Privacy Commissioner through the Information and Privacy Commission NSW at ipc.nsw.gov.au.

Contact us

You can contact our team by email at contact@bursthealth.com.au, through the contact form on our website, by phone on (02) 8722 0779, or by post at Burst Health Pharmacy, 3/119 The Crescent, Fairfield NSW 2165.

Changes to this policy

We may update this policy from time to time. We will post any changes on this page and update the date at the top.